|
Ordering
Determine
the correct size of shoes
1.
Based on your child's age, use our "Sizing
Chart" as a reference.
2.
Want to be more Precise?
There
are tips to measure the little feet:
Always
check fit with the child standing. The shoe should be approximately
½ inch longer than the baby's foot.
Baby’s
feet grow fast, so you’ll want to remember to measure your
baby’s feet often to ensure
his/her shoes are fitting
correctly. It is important to allow at least one finger’s
width from the end of the longest toe to the tip of the shoe or
¼ to ½” (½ – 1 cm)
extra when selecting footwear sizes. If your child wears thick socks
inside baby shoes or booties, you may want to allow for some additional
room.
If
you are not familiar with how our shoes fit, please see our online Size Chart for an approximate
guide. To help even further - simply trace each foot (while standing).
Then mark with a ruler the actual size in inches from the heel to the
tip of the longest toe, and then email to us along with your
child/pet’s picture(s) /drawing(s).
Feel
free to Email Us
to ask any questions or to discuss style specifics to make sure this is
a great choice for you.
Back to top
Order Steps
1.
View shoe styles from our shoe
styles pages. You can click the thumbnail picture to get
a
larger picture.
2.
Select the shoe
styles,material
& colors, and sizes.
3. Choose gift wrapping package.
4. Upload the photograph that
you have chosen on
our website and email us.
5. Click the "Add to
Cart" button to place the
order in your shopping cart.
6. Fill out your payment
information and click
"Check out" to complete your order.
Back to top
Design
your own child's shoe
upper (vamp)
With an extra
$25+, we will provide you with a quotation based on complexity of the
product pattern to help you design your own dream shoes.
Back to top
Upload
your child/pet's photograph
1.
A high-quality JPEG of your selected photograph. You could also add
some of your child's drawing along with
your child's picture.
2.
Due to the limitation of surface of the shoe upper, we
only accept ONE
picture for a pair of shoes.
3. The smoother the material
chosen the better the resolution of the picture. Also be careful to
ensure the colors in the photograph are not
similar to the color of the
base material for a clearer
result.
Please email us
for more information.
Back to top
Gift Wrapping
1.
Grey
Tabby Waterproof Plastic Bag -- $ 19.99
One
side printed with Grey Tabby Logo
Available: Pink and natural
2.
Grey
Tabby Canvas Bag -- $ 39.99 -- Coming soon...
Both
sides Printed with Grey Tabby Logo & Your child's photograph
Available: natural only
Note: The photograph should be
the same
picture/drawing as your child's shoes.
Back
to top
Gift Certificates
Grey Tabby's
online gift certificate is:
--a perfect gift for baby shoower
--a perfect gift for baies/children's birthday or holiday
with
our certificates parents can shop their ideal
baby shoes; parents-to-be can wait until they can submit their
baby’s photographs to order our products.
The
gift receiver can
log onto our website with their certificate code to choose their
favorite shoe styles, upload child's picture and submit the
order.
Back to top
Payment Choices
1. PayPal
2. Do not have a PayPal Account
Our
online system can accept payment with all major credit cards
--Visa
--MasterCard
-- American Express
-- Discover)
3. Do not want to pay online?
-- personal checks (Payable to Grey Tabby
Co.)
--money
orders (payable to Grey Tabby Co.)
--International bank transfer (upon request for overseas
customers)
--Call us to make a payment
--Download, print out
our Authorization
Form,
and fill out your order and card information
including shoes and
shipping fees,
and than
Fax
to:
1-831-384-0755.
Or
Mail to:
Grey
Tabby Co.
PO Box 1684
Marina, CA 93933
USA
Note:
--We
may request additional verification on any domestic or international
order.
--We
will not begin manufacturing processing of the products ordered until
we receive
payment.
Back to top
Sales Tax
We
only charge sales tax on orders being shipped to California
addresses.
Back to top
Track
Order Status
Email us to check your
order status.
Back to top
Changes or Cancellation
You
may change or cancel your order within 3 days
after ordering, receiving a detailed confirmation, and making a
deposit. Email us to edit your order’s status.
Please
note
that once the product manufacturing processing has begun, the order
cannot be changed or cancelled.
Back to top
Return
& Exchange
Because
our products are customized during manufacturing, they cannot be
returned for a refund or exchange.
Back to top
Secure On-Line Ordering & Privacy
Because
customers and their privacy are our top priority, we use PayPal to
transmit your credit card transaction. All credit card orders on greytabby.com
are processed from PayPal, and any credit card or other personal
information you provide is protected by Secure Socket Layer Protocol
(SSL) with an encryption key length of 128 bits, which is the highest
level commercially available. If you prefer not to place your order
online, we would be pleased to take your order by email, fax, or call
us. Please
email/fax/call us whenever you have any questions.
Rest
assured we do not sell or share your information
with anybody.
Back to top
Shipping
Domestic and International
We
are happy to ship our product worldwide. We ship via US Postal Service
Priority Mail, Express Mail for domestic orders, and worldwide via US
Postal Service Global Express Mail. Normally, orders are shipped the
same day the product is finished. Depending on the destination country
and the time it takes to clear your local customs, delivery takes about
2 to 8 business days.
US
and International online order shipping charges are calculated
automatically at the time of order based on the quantity and
destination
of the package. Once items are in your shopping cart, you may preview
the shipping rate by enter you ship-to zip Code to caluculate the
shipping fee and tax (if the shipping address is in California) located
above the chechout page.
Back to top
Order and Shipping Timeline
We
will begin manufacturing processing the product(s) three days
after receiving payment and will ship them within 30 days.
You will receive a shipment confirmation when your order has shipped
and tracking information within 24-48 hours of shipment.
Please
see each individual shoe page for more information on the availability
of each item.
Back to top
Special
Offers
Free Domestic Shipping Promotion
Occasionally
we offer free shipping specials. Currently we are offering FREE US
domestic standard shipping on:
• Any order over US$ 500 to one destination.
Back to top
Bag and Container Printing Promotion
We
are offering both Grey Tabby fabric bag and container with printed
picture/drawing for US $9.98 for a limited time.
Back
to top
|